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What is Lewdden? — the platform in 60 seconds
A one-minute tour: who it's for, what creators may sell, what they keep, and what makes it different from the big mainstream sites.
How the wallet works
Your Lewdden wallet — what it is, where to find it, how to top up, what you can spend it on (and what you cannot). A simple overview for fans.
Supported countries and payment methods
Where buyers and creators can sign up, what you can pay with, and the payout and shipping limits that depend on where you are.
Your library and playlists
Everything you've paid for in one place: the four tabs, private playlists that auto-play, and what happens if access changes.
Contacting support — when to use which category and what to include
When a ticket is the right answer, which category to pick, and what to include so the first reply already solves it.
Messaging a creator — chats, paid messages, broadcasts, and tips
Where your chats live, what free and paid mean in a thread, how unlocking works, and what happens when you tip.
Topping up your wallet
How to add funds to your Lewdden wallet — pick an amount, pay through our secure checkout, and confirm the balance.
Hiding your purchases from your subscriptions
A creator only ever sees the slice of your activity that involves them — never your other subscriptions, purchases or email.
Browse by category
Account
Your account settings, profile, notifications, and closing your account.
7 articlesClips
Adding, editing, pricing, scheduling, and publishing video clips on your store.
24 articlesContent rules
What you can and can’t publish, reporting, and how moderation works.
6 articlesGetting started
Sign-up, verification, first steps for new creators and customers.
22 articlesMessaging
Direct messages, paid messages, and messenger tips.
1 articlePayouts
Getting paid — your IBAN, Partner-ID, payout schedule, and history.
13 articlesPhysical items
Selling and shipping physical products, and ordering them as a fan.
5 articlesStreaming
Going live — show types, tip menus, Lovense, collabs, and recordings.
16 articlesWallet & payments
Your wallet, topping up, refunds, receipts.
12 articlesCan't find what you need?
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