Changing your email or password (Creator)

This guide walks creators through changing the email address or password on their Lewdden account. Both happen on the same form, in the same place — the platform’s Account details page. The customer-side guide is identical in mechanics; this version flags the creator-only consequences (storefront emails, payout-related notifications) you should plan for before clicking Save.

1) Where the form lives

Sign in, open your storefront sidebar (or the user-menu in the top bar), click Account details. The full URL is:

https://staging.lewdden.com/my-account/edit-account/

The page is open from the moment your account exists — verification status doesn’t matter for this form.

2) Changing your email address

1. Open Account details.
2. Find the Email address field (fourth row from the top: First name, Last name, Display name, then Email).
3. Type your new address.
4. Click Save changes at the bottom of the form.

The change takes effect immediately. You’re not asked to confirm via the new address; the form trusts that you typed it correctly. If you typo the new address, you’ll be locked out of password resets until you correct it from this same page (you’ll still be signed in until you sign out — that grace window is the moment to fix the typo).

What changes after an email update

• All transactional emails (verification updates, payout notifications, support replies, order confirmations from your buyers’ side) start going to the new address with the very next event.
• Sign-in still works with both for a few minutes’ worth of cached sessions, but new sign-ins must use the new address (or your username, which is unchanged).
• Your buyers don’t see your email at any point — it’s not on your storefront, not in DMs, not in their order confirmations.
• Payouts are unaffected. The IBAN and Partner-ID don’t reference your platform email — they live in the partner-registration system. Changing your platform email has zero effect on where your payouts go.

Pre-change checklist

• Make sure the new address is yours and you can sign into it. The whole point is being able to receive password resets there in future.
• If you use the email address on the partner-registration system too, change it there as well — they’re separate systems and the addresses can drift apart. See Setting up your Partner-ID.
• Whitelist lewdden.com in your new inbox before the change so support replies and payout emails don’t land in spam.

3) Changing your password

Same form, scroll past the Email address field. The Password change section is a fieldset with three fields:

1. Current password (leave blank to leave unchanged) — type your existing password. Required for any password update.
2. New password (leave blank to leave unchanged) — type the new one.
3. Confirm new password — type the new one again. Both must match exactly.

Click Save changes. The page will:

• Reject the submit if Current password is wrong (red error at the top of the form).
• Reject the submit if the two New password fields don’t match.
• Reject the submit if the password is too short / too obvious for the platform’s strength rule. Aim for 12+ characters with a mix of types.
• Save and confirm with a green “Account details changed successfully.” banner if all three checks pass.

If you only want to change the password and not the email or names, leave every other field as it was — the form preserves any field you don’t touch.

What happens to your sessions after a password change

The currently-signed-in browser stays signed in. Any other devices you were signed in on (a phone tab you forgot about, the studio app on a second laptop) also stay signed in until those sessions naturally expire or you sign out. The platform doesn’t actively kick the other devices off when you change the password.

If you specifically want to sign every other device out (e.g. you suspect someone else got the old password), the cleanest path is:

1. Change the password as above.
2. Sign out of every device you have to hand.
3. Open a support ticket under Account admin at Contacting support and ask us to invalidate every existing session for your account.

If you forgot the current password

The Account-details form requires it. If you can’t enter it, sign out and use the password reset flow instead — see Resetting your password. Once you’ve reset and signed back in, change again from the Account-details form if you want to set something specific.

4) Changing First name / Last name / Display name

The same Account-details form holds three name fields. They’re not the same thing as your storefront identity:

• First name + Last name are the names tied to your account record (used on receipts, payout records, and the verification flow). They should match your government-issued ID — the verification check uses them.
• Display name is what shows next to your account in your account section and on any reviews you leave. The form’s helper text says exactly this: “This will be how your name will be displayed in the account section and in reviews”. It’s not your storefront name — that’s set separately on your storefront profile and only changes via a support request. See Customising your store for the storefront-side fields you can edit yourself, and Contacting support if you need the storefront name itself changed.

If you legally changed your name, update First / Last here, then make sure your verification record reflects the new name (open a Verification & onboarding ticket if your old name is still on the application). Your storefront name is independent.

5) The four common gotchas

• Typo’d email + password change in the same submit. If both go through, you can’t use the password reset flow because the reset emails go to the typo’d address. Change one thing at a time, sign out, sign back in, then do the other.
• “Save changes” looks dead. Almost always means a validation error somewhere up the form (most often the password fieldset). Scroll up to find the red error message.
• New email already in use. If someone else’s account already has that address, the save will fail with “This email address is already registered.” You’ll need to either pick a different address or contact support to consolidate.
• Old browser keeps auto-filling the old password. Clear the saved password for lewdden.com in your browser’s password manager after a change, otherwise it’ll keep offering the old one.

6) FAQ

Q: Will my buyers be notified?
No. None of your buyers see your email or know that you changed it. Their subscriptions, their access to your clips, and their order history are unaffected.

Q: Does this change my username?
No. Your username is fixed at sign-up and doesn’t change when you change email or password. You can sign in with either the username or the current email address.

Q: I’m signed in with a social provider (X, Discord). Is this form for me?
You can still set a platform password from this form (and then sign in with either the social provider or the password). The Email field reflects the address tied to your platform account — you can change it to a different one without affecting the social link.

Q: I want a strong randomly-generated password. Any guidance?
Use your browser or password manager’s built-in generator. Aim for 16+ characters mixing letters, numbers, and symbols. The form accepts any string the platform’s strength check approves (it’ll tell you if it’s too weak).

Q: I rotated my password and now my buyers’ DMs aren’t loading.
That’s a sign-in cache issue, not a real problem. Sign out of the platform and back in once. If it persists, clear the browser cache for lewdden.com.

Q: My account is shared with a co-creator. How do we handle the password?
The platform considers an account a single user. If you’re sharing access, change the password on a schedule and share the new one through your team’s password manager. If your storefront is genuinely a multi-performer setup, see support for the proper multi-performer account path — sharing one user account is not the recommended setup.

Need more help

If the form rejects your submit and the red error doesn’t make sense, copy the message verbatim and open a ticket under Account admin at Contacting support. We typically respond within one working day. If you’ve lost access to both your email and your password, see Resetting your password first — it covers the recovery routes.