Most clips clear moderation in minutes. When one doesn’t, it’s almost always for a reason that’s quick to fix \u2014 a missing performer link, a prohibited element in the trailer, the title or description making a claim the file doesn’t support, or a content-rules violation. This guide walks through what each moderation outcome means, where the moderator’s note shows up (in your email AND on the clip’s edit page), the typical fix-and-resubmit flow, and when to take an appeal to support instead of resubmitting.<\/p>\n
For the upload + first-submit flow, see How to add a clip<\/strong><\/a>. For the post-approval edit flow, see Editing or deleting a clip<\/strong><\/a>. For the rules a moderator is checking against, see Prohibited content<\/strong><\/a>.<\/p>\n After you click Submit clip for review<\/strong> (or Update clip and resubmit<\/strong> for an existing clip), one of three things happens:<\/p>\n The status badge on Two surfaces show you exactly the same thing:<\/p>\n You don’t have to keep reloading Moderators check every clip against the Prohibited content rules<\/strong><\/a> and verify the listing matches what’s in the file. The reasons that come up most often:<\/p>\n The moderator’s note on your clip will be specific to the reason \u2014 the list above is what tends to recur, not what’s necessarily in your note.<\/p>\n For a Changes-requested clip:<\/p>\n If the moderator note is unclear, save a reply note on the clip via the support form (category Account admin<\/strong>, with the clip URL) and ask for clarification before you resubmit \u2014 saving and resubmitting without addressing the cited issue typically results in another Changes-requested round.<\/p>\n The main clip file and trailer file are locked after first approval<\/strong> (see Editing or deleting a clip<\/strong><\/a> \u00a73) \u2014 but a Changes-requested clip is by definition not yet first-approved, so you CAN replace the main file or trailer at this stage. After the first approval, those files become locked.<\/p>\n If you think Disabled was the wrong call, that’s an appeal \u2014 see \u00a76.<\/p>\n For the dedicated walkthrough \u2014 the difference between a Disabled appeal, a Changes-requested dispute, and a performer-rejection appeal, what makes an appeal more or less likely to succeed, and the typical turnaround \u2014 see Appealing a moderation decision<\/strong><\/a>. The summary below is enough for most cases.<\/p>\n When to appeal:<\/p>\n How to appeal:<\/p>\n If the appeal succeeds, the clip’s status changes back to Approved or Pending. If it doesn’t, the moderator will leave a more detailed note explaining the decision; that one is final, and re-appealing the same clip on the same grounds isn’t productive. You can still upload a re-edited version as a new clip.<\/p>\n Don’t try to work around a Disabled decision<\/strong> by deleting the clip and re-uploading the same file under a different title. Moderators recognise duplicate content and the second upload will land in the same state \u2014 and repeated attempts to dodge a moderation decision can affect your account standing.<\/p>\n A clip can fail moderation because a performer<\/em> on the clip wasn’t approved. Performer approval is a separate flow from clip approval:<\/p>\n Q: I resubmitted my clip three times and it’s still Changes-requested. Am I doing something wrong?<\/strong> Q: My clip was Approved last week and now it shows Disabled. Did I do something?<\/strong> Q: The moderator note mentions a “performer not linked” issue but the performer IS linked.<\/strong> Q: Can I see a list of all my Changes-requested clips in one place?<\/strong> Q: My clip was Disabled and I deleted it. Can I re-upload?<\/strong> Q: My clip has been Pending for hours \/ a day. Is that normal?<\/strong> Q: Can I tell which moderator reviewed my clip?<\/strong> Q: I want to dispute a Changes-requested decision rather than fix it.<\/strong> Q: I uploaded the wrong file by accident and it’s now Approved. Can I get the right file in?<\/strong> What each moderation outcome means, where the moderator’s note appears, how to fix and resubmit, and when to appeal instead.<\/p>","protected":false},"author":0,"featured_media":0,"template":"","meta":{"footnotes":""},"gc_kb_audience":[226],"gc_kb_category":[238],"gc_kb_support_category":[239],"class_list":["post-943323","gc_kb_article","type-gc_kb_article","status-publish","hentry","gc_kb_audience-creator","gc_kb_category-clips"],"_links":{"self":[{"href":"https:\/\/staging.lewdden.com\/de\/wp-json\/wp\/v2\/gc_kb_article\/943323","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.lewdden.com\/de\/wp-json\/wp\/v2\/gc_kb_article"}],"about":[{"href":"https:\/\/staging.lewdden.com\/de\/wp-json\/wp\/v2\/types\/gc_kb_article"}],"version-history":[{"count":0,"href":"https:\/\/staging.lewdden.com\/de\/wp-json\/wp\/v2\/gc_kb_article\/943323\/revisions"}],"wp:attachment":[{"href":"https:\/\/staging.lewdden.com\/de\/wp-json\/wp\/v2\/media?parent=943323"}],"wp:term":[{"taxonomy":"gc_kb_audience","embeddable":true,"href":"https:\/\/staging.lewdden.com\/de\/wp-json\/wp\/v2\/gc_kb_audience?post=943323"},{"taxonomy":"gc_kb_category","embeddable":true,"href":"https:\/\/staging.lewdden.com\/de\/wp-json\/wp\/v2\/gc_kb_category?post=943323"},{"taxonomy":"gc_kb_support_category","embeddable":true,"href":"https:\/\/staging.lewdden.com\/de\/wp-json\/wp\/v2\/gc_kb_support_category?post=943323"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}1. The three moderation outcomes<\/h2>\n
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\/clips-manage\/<\/code> and at the top of the edit page reflects the current state \u2014 Pending<\/strong>, Approved<\/strong>, Changes requested<\/strong>, Disabled<\/strong>. See Editing or deleting a clip<\/strong><\/a> \u00a71 for the full status taxonomy.<\/p>\n2. Where you’ll see the moderator’s note<\/h2>\n
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\/clips-manage\/<\/code> to check \u2014 the email is reliable and the on-page panel waits for you whenever you next open the clip.<\/p>\n3. The most common reasons a clip is held<\/h2>\n
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4. The fix-and-resubmit flow<\/h2>\n
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\/clips-manage\/<\/code> or the direct edit link in the email.<\/li>\n5. Disabled vs Changes requested \u2014 what’s the difference<\/h2>\n
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6. Appealing a moderation decision<\/h2>\n
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\/contact\/<\/code> and pick category Account admin<\/strong>.<\/li>\n7. Performer rejection (different from clip rejection)<\/h2>\n
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8. Common questions<\/h2>\n
\nProbably one specific issue isn’t being addressed. Open the moderator note at the top of the edit page and read it carefully \u2014 the same note may have been left after each save. If you’ve genuinely fixed what’s cited, open a support ticket (category Account admin<\/strong>) with the clip URL and ask for clarification before saving again.<\/p>\n
\nPossibly, possibly not. Clips can be disabled retroactively if a violation is found after approval \u2014 usually because of a fan report, an audit, or a moderation policy update. The moderator note explains which. Existing buyers lose access on a Disabled clip, with no automatic refund (see Editing or deleting a clip<\/strong><\/a> \u00a76).<\/p>\n
\nThree things to check, in order: (1) the performer is on YOUR store (not just on the platform), (2) their identity verification status is Approved (not Pending or Changes requested), (3) their attributes match any category gates the clip uses. If all three look right and the rejection persists, open a support ticket with the clip URL and the performer’s username.<\/p>\n
\nYes. \/clips-manage\/<\/code> has a tab \/ filter labelled Changes requested<\/strong> that lists exactly the clips waiting on your edits. Once you fix and resubmit, the clip leaves that filter on the next save.<\/p>\n
\nYes \u2014 but think about whether the issue cited in the disable message will recur in the re-upload. If the underlying file violates content rules, the re-upload will be Disabled too. If the issue was a metadata or performer-link problem and the file itself is fine, fix the cause and re-upload as a fresh clip.<\/p>\n
\nMostly clips clear within minutes, but the queue length depends on how busy the platform is. Anything more than 24 hours without an outcome is worth asking about \u2014 open a support ticket with the clip URL under Account admin<\/strong>.<\/p>\n
\nNo \u2014 moderator identity isn’t shared with creators by design. The note is signed as the moderation team rather than an individual.<\/p>\n
\nSame path as a disable appeal (\u00a76) \u2014 open a support ticket under Account admin<\/strong>, cite the clip URL, the verbatim note, and your reason. A senior moderator re-checks. Disputing a Changes-requested rather than just complying is the right move when the moderator’s read of the rules is genuinely off; it’s the wrong move when the cited issue is real.<\/p>\n
\nDon’t delete the clip \u2014 open a support ticket under Account admin<\/strong> with the clip URL, “uploaded wrong file” as the reason, and the correct file (or a description of how to find it). Support can swap the file directly. See Editing or deleting a clip<\/strong><\/a> \u00a73 for the full file-lock context.<\/p>\nNeed more help?<\/h2>\n
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